Returns Policy

Western Tack CA aims to provide high-quality equestrian equipment, western riding apparel, and horse care products through westerntackca.com. We understand that from time to time, customers may wish to return or exchange items purchased through our website. This Returns Policy outlines the general guidelines that apply to return requests submitted in connection with purchases made on westerntackca.com.

Eligibility for Returns

Products purchased through westerntackca.com may be eligible for return consideration if they meet certain criteria. To qualify, items should be maintained in their original condition and remain unused, unaltered, and free from signs of wear. All original packaging, tags, and included components must be retained and returned along with the product where applicable.

Western Tack CA reserves the right to evaluate the condition of returned merchandise prior to determining eligibility for further action.

Non-Returnable Items

Certain categories of merchandise may not be eligible for return due to safety, hygiene, or product integrity considerations. Western Tack CA retains the right to designate specific products as final sale or non-returnable at its discretion where appropriate.

Products that have been modified, used, damaged after delivery, or not maintained in their original state may not be accepted for return.

Return Authorization

Return requests submitted through westerntackca.com may require prior review before authorization is granted. Western Tack CA reserves the right to approve or deny return eligibility based on compliance with this policy and the condition of the merchandise involved.

Unauthorized returns or items sent without appropriate review may not be accepted for processing.

Inspection Process

All returned items are subject to inspection upon receipt. Western Tack CA will review the returned merchandise to confirm compliance with return eligibility standards. If a returned item does not meet the conditions outlined in this policy, it may be declined or handled in accordance with internal procedures.

Exchanges

Customers may request an exchange for eligible items where product availability permits. Exchange requests are reviewed in a manner similar to return requests and are subject to approval based on inventory conditions and policy compliance.

Western Tack CA cannot guarantee the availability of replacement products at the time an exchange request is processed.

Damaged or Incorrect Items

If a customer receives merchandise that appears to be defective or inconsistent with the original order details, such situations may be reviewed in accordance with internal procedures established by Western Tack CA.

Each case will be evaluated individually to determine appropriate next steps.

Policy Updates

Western Tack CA reserves the right to modify or update this Returns Policy at any time without prior notice. Any changes will become effective upon posting to westerntackca.com.

Continued use of westerntackca.com indicates acceptance of any revised return terms or procedures.